SOMERSET MANAGEMENT GROUP

WHAT WE PROVIDE

  •  ​Services:
    Customized programs for each client that provides the level of service that best suits their community.  You don’t have to “fit into our box” – we create the “box” to fit your needs.  Our programs can provide, among others,  any combination of the following services:
  • – Customer Service: 
      • Answer calls and inquiries from Association members 
      • Our telephones are answered by people – not machines
      • Outside of normal hours we have an emergency answering service 
      • We dispatch appropriate service vendors, when appropriate 
      • Follow up call to member with status/update on issue 
      • Property inspections to ensure compliance with documents 
      • Warning letters to resolve infractions of covenants 
      • Periodic reports to Board of all calls and letters
  • – Administrative Services: 
      • Attendance at all Board meetings 
      • Preparation of meeting minutes following meeting 
      • Preparation of all materials for Board Meetings 
      • Preparation of all materials for annual meeting and election 
      • Work with Association professionals as needed (i.e.: legal counsel, consulting
        engineers, insurance agent, accountants, etc.)
  • – Accounting Services: (see additional details)  
      • Billing of Association fees (coupon books) 
      • Collection of all fees 
      • Statements to members & past due collection letters 
      • Preparation of annual budget 
      • Periodic review of reserve status and recommendations to Board 
      • Receipt of invoices from vendors and professionals 
      • Review (accuracy check), coding and initial approval of all invoices 
      • Preparation of checks in payment of invoices for vendors and professionals 
      • Prepare monthly bank reconciliations 
      • Preparation of monthly financial statements for Board review 
      • Prepare materials for and cooperate with CPA firm for annual audit
  •  – Vendor Relations: 
      • Preparation of bid specifications 
      • Distribution of specifications to several qualified vendors 
      • Receipt and Analysis of vendor’s bids 
      • Preparation of high-level cover sheet for presentation to Board 
      • Communication with vendors – send letter awarding bid 
      • Review of all contracts before presentation to Board 
      • Ongoing review of contractor’s performance 
      • Receipt and review of certificates of insurance from all vendors 
      • Addressing any Board/homeowner concerns with vendors
  •  – Other Services: 
      • Preparation of periodic newsletter 
      • Subscription to I*ON Weather to ensure accurate snow billings 
      • Subscription to I*ON Weather to get advance notice of storms 
      • Mailings to community